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  • Additional Winter Storm Updates

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    February 18, 2021

    Thank you to everyone who has adjusted their energy consumption - we have heard from the City that this has helped tremendously, and they are actively restoring power as quickly as possible.


    What is going on with utilities and infrastructure?


    Conservation is still key for all utilities.

    As we saw yesterday, the Austin Water situation quickly changed and a boil water notice for Austin is still in place.

    The number of customers without power is decreasing, and this is why it is critical to collectively keep electricity use to a minimum.
    There are reports of Austin Energy frontline workers experiencing harassment as they work to restore power. Please help spread the word that these essential workers have been working in dangerous conditions and that a little grace goes a long way.
    Texas Gas Service is calling for conservation as demand is still high.
    What comes next?

    Recovery is in its early stages – we still have many without basic services and we don’t yet have a clear picture of the total damage.

    In the February 17 press conference, the Governor discussed the ways the state is dealing with plumbing challenges, including processes to increase the supply of plumbing providers and insurance adjusters.
    The City of Austin is also reviewing permitting processes and fees with the goal of expediting the recovery process.

    Resources for business

    We are working with our government and nonprofit partners to provide information to the business community, and as a result of this partnership, we've created a consolidated winter storm and recovery resource page.


    No Power & Cold Weather Resource Guide from Council Member Casar: Click here

    Medical or Life-Threatening Emergency Line | Dial 911

    Emergency Shelter Infoline | 512-305-4233

    List of Warm Shelters | Call ahead to check for availability and bring a change of clothing, toiletries, blankets, bed mats, dry food, water, other necessities if planning to use or stay at a church shelter.

    Food Access | Dial 211

    City-wide Water Boil Notice | Austin, Pflugerville, Georgetown and most other Central Texas area cities are currently telling all residents to boil water for 2 minutes before consumption use like for drinking or cooking.

    Conserve Water | Do not drip faucets anymore. Conserve water and open cabinets under faucet areas or insulate for warmth. For water main issues or help, Austin residents please call 512-972-1000 or send a water issue support form here

    Emergency Transport to Warm Shelter:
      1) American Red Cross | 512-928-4271 
      2) Transport for Seniors (Leander Police Department) | 512-528-2800 
      3) Via Austin 311 OR Online | Submit request online

    How can you help?
    If you want to help your neighbors:
    • Austin Disaster Relief Network | Taking volunteers to help staff the warming centers. Sign up here
    • Austin Area Urban League #LoveThyNeighbor Campaign | Emergency donation drive for the housing insecure communities of Austin, Texas | Donate Here
    • Survive2Thrive Foundation | Emergency effort to shelter unhoused people | Donate Here
    • Austin Asian Impact | Fill out nominate form here
    Please indicate in notes if you can speak any Asian languages and your general neighborhood/location.
    Translation Volunteers Needed!

    If you know anyone that can assist with translating basic public announcements into Asian languages, please email us to be connected.

    Examples of high-need languages include Vietnamese, Chinese (Simplified and Traditional), Korean, Filipino, Hindi, Urdu, Arabic, Burmese, Karen, etc.