The Manager of Community Outreach reports directly to the EVP, Chief Experience and Engagement Officer. The Community Engagement department’s primary goal is to build community awareness and support of Capital Metro’s services, public transit plans and regional multimodal transportation issues. This position is responsible for the direction, development and implementation of one-to-one and one-to-many outreach with members the community. This position will lead projects and staff with the purpose of informing the public of current service, changes to service, new products or services, and other company initiatives. This role will collect input from the community to assist in agency decision-making, act as a representative of the agency with key community groups and develop messages and materials to educate and promote of Capital Metro services. Each member of the Community Engagement team is an ambassador for transit, raising awareness and participation of public transportation and inspiring others to multiply the mission.
CAPITAL METRO IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
PRIMARY RESPONSIBILITIES:
•Manage and direct the design, implementation and operation of a comprehensive community outreach program. The work requires leading and equipping outreach coordinators who are also responsible for maintaining an ongoing and meaningful presence in neighborhood, business, civic, and social meetings, events, and public hearings.
•Work collaboratively with Marketing and Communications departments to design and develop materials and messaging for dissemination to the public.
•Disseminate information to citizen groups, neighborhood associations, business leaders and the public-at-large on proposed service changes, marketing initiatives and customer service issues.
EDUCATION AND EXPERIENCE:
•Bachelor’s degree in Business, Communications, Public Relations or related field. Related experience may substitute for educational requirements on a year for year basis up to four (4) years.
•Five (5) years of progressively responsible experience in business and community relations or communications, including developing, conducting and implementing aggressive public awareness campaigns.
•Three (3) years supervising staff in a highly visible community outreach or public information position where production and dissemination, marketing and business administration activities are prevalent.
•Direct experience presenting to public groups and governing boards.
•Experience using Microsoft Office Applications, database, and other software.
For more information and to apply, visit: https://capmetro.csod.com/ux/ats/careersite/1/home/requisition/173?c=capmetro
