The Application Systems Analyst reports to the Director, Enterprise Application Support or a Manager reporting to the Director. This position is responsible for the technical details, application use, and business implications on a variety of Capital Metro’s software systems that includes Commercial-off-the-shelf (COTS) and custom developed software on client-server, multi-tier, web and/or mobile platforms. This role is also responsible for providing customer focused service, building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.
EDUCATION AND EXPERIENCE:
•Bachelor’s degree in Computer Science or related field. Additional related experience may substitute for degree on a year for year basis up to four years.
•Five (5) years of experience in Information Technology or related field desired.
•Experience in initiating, planning and implementing multiple projects related to commercial off-the-shelf applications or custom-built systems, including eliciting requirements; feasibility analysis; procurement process, and creating & monitoring project plans and schedules.
•Experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database vendors or via advanced search on the web and timely resolution of technical problems.
•Experience with direct end user support in a customer service role. Demonstrated dedication to customer services.
•An equivalent combination of education, experience, knowledge, skills, abilities, and other characteristics consistent with the required qualifications for 9 years total required education and experience.
CAPITAL METRO IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
For more information and to apply, visit: https://capmetro.csod.com/ux/ats/careersite/1/home/requisition/202?c=capmetro