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  • Social Services Manager

    Posted: 09/22/2021

    The Central Texas Food Bank is working hard to close the hunger gap and we want you to join us! Our mission is “to nourish hungry people and lead the community in the fight against hunger”. We are accomplishing this not only with our amazing programing and fundraising events, but by hiring motivated, mission driven employees who have the drive to end hunger.
    The Central Texas Food Bank is looking for a dynamic Social Services Manager in our Programs Department. This position is responsible for leading the Food Bank’s Social Services program, focused on supporting the Central Texas community with food access information, education and direct application assistance for SNAP (food stamps), Medicaid, CHIP, TANF and other public benefits. The Social Services Manager is responsible for strategic program growth and development, in alignment with CTFB’s broader programming, as well ensuring efficient day-to-day program operations. This position manages a team of nine with four direct reports. Reporting to the Chief Program Officer, this position is highly visible internally and externally and is critically important in maintaining and expanding partnerships across our 21-county territory, including our Partner Agency network and other local and regional partners.
    The Central Texas Food Bank is a member of the Community Partner Program (CPP). The CPP is a collaboration between the Texas Health and Human Services Commission (HHSC) and a statewide network of food banks; government, faith- and community-based agencies; and other social service organizations.  Community Partners are trained and certified by HHSC to help low-income Texas apply for services using the HHSC online benefit portal, YourTexasBenefits.com.

    As the Social Services Manager, you will

      • Provide leadership and general oversight of the Social Services program, including strategic planning, on-going reporting and program budgeting.
      • Build a collaborative team environment and ensure team and program integration into larger CTFB Programs department and across the organization.
      • Provide daily supervision of staff and ensure efficient day-to-day program operations.
      • Support the ongoing development, implementation and monitoring of program goals, reports, budget, and marketing efforts.
      • Serve as CTFB Site Manager for HHSC’s Community Partner Program (CPP).
      • Meet all scheduled reporting requirements of the Texas Health & Human Services Commission/Feeding Texas (HHSC/FT) contract and act as a key contact with designated HHSC and FT representatives.
      • Provide support to CTFB grant proposals, funder reports and other fundraising efforts.
      • Build and maintain team processes and systems that ensure efficient program operations.
      • Stay abreast of SNAP policies at the federal, state and local levels and determine how they impact our local Central Texas community and direct CTFB program operations.
      • Develop a thorough understanding of the application process for SNAP and other assistance programs.
      • Develop a comprehensive Partnership Development Strategy and oversee implementation, including partner relationship management and recognition.
      • Collaborate with the Research and Evaluation team on program related research and data initiatives.
      • Work interdepartmentally to ensure program excellence.

    You are a great candidate if you have

      • Bilingual in English/Spanish is strongly preferred.
      • Bachelor's degree in Public Policy, Social Work, Business or related field required.
      • Demonstrated 3-5 years of program management experience, including experience growing and expanding programs.
      • Three - five year’s full-time, wage-earning supervisory experience in Social Services and/or Social Work and relevant experience dealing with diverse populations in a face-to-face setting.
      • Ability to flex communication style to multiple cultural environments
      • Excellent written and verbal communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
      • Demonstrated commitment to diversity, equity and inclusion.
      • Demonstrated ability to successfully work with families of varying socio-economic backgrounds.
      • Proven knowledge and demonstrated proficiency with current HIPAA regulations required.
      • Demonstrated knowledge, understanding, familiarity, and sensitivity to hunger and poverty issues.
      • Ability to work cooperatively and productively within a high-performance, results-oriented, environment.
      • Ability to work independently with minimum supervision.
      • Must possess and maintain a valid Texas Driver’s License and proof of insurance.

    Bonus points for

      • Graduate degree preferred in social work, public administration or public policy, or related area.
      • In depth knowledge of public benefits and Federal nutrition programs
      • Extensive experience and relationships with Central Texas community and service providers
      • Experience with public health and nutrition initiatives
      • Strategic planning experience
    Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, repetitively lift and carry up to 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
    Conditions may include working inside, working outside in various weather conditions such as extreme heat, cold or rain, working around machines with moving parts and moving objects, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
    Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, and automobile.
    The Food Bank’s Programs Team is committed to providing an inclusive and welcoming experience for all community members who want to be involved with our hunger-fighting mission. People who have experienced food insecurity or economic hardship and those from backgrounds underrepresented in nonprofit management are strongly encouraged to apply.

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