• Title

  • Contact Center Customer Service Representative

    Posted: 10/03/2021

    WHO WE'RE LOOKING FOR
     
    Are you a customer friendly professional with excellent communication skills looking to expand your career in a people-oriented organization? If this sounds like you, then, give Capital Metro a try!
     
    The Customer Service Representative reports directly to the Customer Care Manager.  The Customer Service Representative I is responsible for resolving incoming telephone calls from customers in the Contact Center.
     
    WHAT YOU BRING
    •High school diploma or GED required.
    •Three (3) years of professional customer service experience.
    •One (1) year experience riding Capital Metro transportation system.
    •One (1) year experience as a Customer Service Representative in a call center preferred.
    •Bilingual (English and Spanish) preferred.
     
    WHAT YOU SHOULD KNOW
    Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
     
    WORKING ENVIRONMENT
    •Shift work, including evenings, weekends, and holidays; occasional mandatory overtime.
    •Scheduled lunches, breaks, and time-off; good attendance and adherence to schedule are important.
    •Fast paced high volume call center environment.
    •Work monitored for quality, productivity and training purposes.
     
    PAY RATE COMMENSURATE WITH EXPERIENCE

    For more information and to apply, visit: https://capmetro.csod.com/ux/ats/careersite/1/home/requisition/299?c=capmetro

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